Cancellation & Refunds

Cancellation And Refund Policy

Whilst is is always sad to see a client go... sometimes it is inevitable and can happen for a number of reasons. We have put this Cancellation and refunds policy together so it is very clear how we deal with both cancelation and refunds and you understand what you are agreeing to when you sign up for our Property Pipeline Pro service.

Cancellation

If for some reason you decide you need to cancel our 'Property Pipeline Pro' service you should email me directly with a request of cancellation. We will immediately stop your subscription payment. We need to receive cancellation notice at least 48 before implementation. This does not include weekends. If you cancel on a Saturday and the auto collection happens on the Sunday we will cancel your subscription on the Monday. So be sure you cancel in time. If we are late in cancelling and a payment goes through under the criteria laid out in this document we will refund the payment within that week (your bank may take longer to refund the money)

Refunds

You are paying 2 fees when you become a customer.

1 - Initial set up fee (one off)

2 - Ongoing software subscription (monthly or yearly)


Initial Set Up Fee

As soon as you sign up, we will work with you to set everything up. This will include helping you purchase any url's (web addresses) you need, linking up with your Google Workspace including the Google calendar etc. We will also be running through how to use the software, working with you on the automated emails and SMS messages and customising your websites with your information. Once you have ordered this program and we have started work with you, we will not offer any refund even if you cancel in the first month. Setting these accounts up for you is work heavy at the front end and we pay out team for the work they do.


Ongoing Software Subscription

You will be charged for your software subscription on a monthly basis. Once you have been set up, you have access to the software and therefore the software is in use by you. Refunds on this element of the package are detailed above in the cancelation section.